The Company aims by approaching this topic, to protect the clients from inadequate provision of services, incorrect information about products, interest rate, unethical behavior of the Company’s employees, as well as violation of the client's privacy and data security.
The employees of the Company are obliged to provide services to all potential and current clients, legal entities and private individuals registered/citizens of Republic of Moldova, without any prejudices and discrimination on whatever basis.
The Company will operate in a socially responsible manner, constantly striving to improve and develop the quality of the products, with particular emphasis on:
"Total Leasing & Finance" employees are obliged to ensure the confidentiality of all information regarding the projects, and will not present them to third parties without client's consent, except if revealing of such information is mandatory by the Law.
The clients will be informed about their rights and duties arising from the leasing/loan contract, emphasizing the following:
"Total Leasing & Finance" enables clients and guarantors to express their opinion regarding the services provided by the company, as following:
Suggestions, proposals or complaints can be sent:
“The Agency for Clients’ protection”
Address: 28, E. Coca Str, 3, office 12, MD-2064, Chisinau
Tel: 74-14-64
Green line: 080028028 (free call)
www.consumator.gov.md
Email: consumator@apc.gov.md
The examination of the complaint is made based on the receipt or other document which confirms the acquisition of the product/service.